![]() ![]() The UK Technical support is great but lucky if you get through now since they have outsourced. I have on occasions been left on the phone for three hours when they cannot find anyone to fix my issue after they cannot do more than I would on a Google search. They NEED to stop this outsourcing which has resulted in a massive drop of standards whereby the service is not professional anymore. ![]() This is in addition to removing malware threat. It can also free up hard drive space by locating and removing any files left behind by web browsers. This will leave your browsing data intact. MacScan 3 can locate and remove privacy threats like blocklisted tracking cookies. Then when I insisted on the third call I be directed to remote assistance I actually got through to someone in the UK who fixed the issue in five minutes. MacScan scans and removes malware from your Mac for privacy and security. When I verified the router issue, with BT running professional checks that it was not a router issue. On two other occasions they made excuses saying it is the BT router or trying to find every other excuse eg you have not used the computer for a while or need to update the software which was not the case. When it is outsourced to South Africa, as is their policy of late, the person on one occasion googled the issue and did not resolve it. ![]() Their 24/7 technical support yearly agreement only works on the odd occasions the call is handled in the UK. Each piece of software we release is created in-house by our development team and includes full technical support. Their 24/7 technical support yearly Agreement Download the latest versions of our award-winning security and privacy software, designed specifically for Mac OS X. ![]()
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